Leveraging AI to personalize player reward programs
8th January 2026AI is reshaping casino player rewards. From real-time trend insights to behaviour-based triggers, learn how personalized gifting drives engagement, loyalty, and repeat visits
We’re incredibly excited to announce that one of the UK’s biggest and most well-known betting brands is the latest multi-million pound company to sign up with Gift & Go.
Betfred is a leading name in the gaming and gambling industry and a prominent high street presence for over 50 years. They’re always at the forefront of new developments in the betting sphere, so it’s little wonder that they’re embracing Gift & Go to enhance their player reward programs.
Betfred were one of the first organisations to trial Gift & Go through our new Playtech integration and were extremely impressed from the outset.
Because Gift & Go seamlessly integrates directly into Playtech’s Player Journey software, Betfred can automatically trigger real-time rewards and gifts in a way that’s never been possible before.
With hundreds of trigger points that can be tailored to every player’s unique interactions with Betfred – and instant access to millions of prizes and gifts via Amazon Business – player loyalty teams can deliver a truly personalised reward experience.
That ability to fully customise their incentive and retention campaigns – in real time – will help Betfred cement their position as an industry leader.
As Joe Hall, Co-CEO and Co-Founder of Gift & Go said:
With the option to reward players with a huge range of physical prizes whenever they want, Betfred will truly live up to their ‘Bonus King’ reputation.
Little wonder then that they had no hesitation in signing up with Gift & Go.
Learn more about our Playtech integration here, or if you want to see exactly how Gift & Go could transform your incentive, reward and loyalty programs:
AI is reshaping casino player rewards. From real-time trend insights to behaviour-based triggers, learn how personalized gifting drives engagement, loyalty, and repeat visits
Player loyalty is changing fast. Today’s players expect personalized, emotionally engaging rewards that go beyond the casino floor. Discover how modern loyalty programs – and platforms like Gift & Go – are redefining what it means to keep players coming back.
The Gift & Go team made a big impact at G2E 2025 in Las Vegas, showcasing our latest innovations in on-demand player rewards and exploring how digital transformation and personalization are shaping the future of gaming loyalty programs.