Leveraging AI to personalize player reward programs
8th January 2026AI is reshaping casino player rewards. From real-time trend insights to behaviour-based triggers, learn how personalized gifting drives engagement, loyalty, and repeat visits
Gift&Go Shortlisted for Innovation of the Year – B2B at EGR Marketing & Innovation Awards 2025
We’re proud to announce that Gift&Go has been shortlisted for “Innovation of the Year – B2B” at the EGR Marketing & Innovation Awards 2025. This nomination recognises our in-machine gifting solution—a groundbreaking technology that’s transforming loyalty in the land-based gaming industry.
The Innovation of the Year – B2B award celebrates suppliers and service providers delivering the most impactful and business-changing ideas in gaming over the past 12 months. Judges look for innovations that drive revenue growth, profitability, and measurable operator success across marketing, product, or technology.
Gift&Go’s shortlisting highlights how our solution has done exactly that.
Our shortlisted innovation? In-machine gifting—a first-of-its-kind technology that allows players to redeem gifts instantly and directly on their slot machine using their rewards card. There’s no need for staff, stockrooms, or long queues. The gift is shipped via Amazon Prime, straight to the guest’s door.
By embedding gifting into the gaming experience, we’ve helped casinos transform loyalty from an operational burden into a real-time engagement driver that guests love.
Up to 50% increase in redemption participation
20–30% uplift in time-on-device
40% reduction in loyalty staffing and logistics
1.7-day average delivery time via Amazon
Zero stock, zero queues, zero friction
In-machine gifting is fully integrated with IGT, Konami, Light & Wonder, and Everi CMS systems, meaning operators can deploy it quickly with no disruption. Behind the scenes, our AI and automation tools help loyalty teams run personalised campaigns—fast.
Casinos can target by player tier, event type, or promotion date, all from a central dashboard. Plus, our new Play&Earn feature, launched in 2024, adds a live on-screen progress bar that increases session duration and reward anticipation.
From April 2024 to March 2025, we delivered:
1.1 million+ redemptions via Amazon Prime
Live deployment across 100+ casinos in the U.S.
Full-property replacement of gift days at Gila River Resorts & Casinos in Arizona
A measurable boost in guest satisfaction, team efficiency, and campaign ROI
This is loyalty, reimagined for the modern casino floor.
This shortlisting recognises not just our product, but the operators pioneering its adoption. We’re deeply grateful to our partners for their trust, feedback, and continued innovation. Together, we’re building smarter, faster, and more scalable ways to deliver rewards that matter.
AI is reshaping casino player rewards. From real-time trend insights to behaviour-based triggers, learn how personalized gifting drives engagement, loyalty, and repeat visits
Player loyalty is changing fast. Today’s players expect personalized, emotionally engaging rewards that go beyond the casino floor. Discover how modern loyalty programs – and platforms like Gift & Go – are redefining what it means to keep players coming back.
The Gift & Go team made a big impact at G2E 2025 in Las Vegas, showcasing our latest innovations in on-demand player rewards and exploring how digital transformation and personalization are shaping the future of gaming loyalty programs.