Clunky integrations, manual workarounds and systems that don’t talk to each have no place in your gifting programs in 2026.
As a casino operator, you don’t have time for technology that doesn’t connect seamlessly to your existing set-up.
And your players won’t wait around for slow redemption processes, outdated user interfaces or generic gifts. They demand better.
That’s exactly what Gift & Go’s IGT ADVANTAGE and M5 integration delivers.
Seamless, automatic redemption processes, personalized for your players.
The Gift & Go difference
Most loyalty platforms force operators to choose between flexibility and integration. You either connect easily, with limited features, you get an advanced system that brings painful integration.
Months and months of development. Changes to workflows and set-ups. A whole new infrastructure for staff to navigate.
All too often, you’re still left with two separate systems that are connected, rather than a truly seamless gifting flow.
But Gift & Go is different.
Gift & Go:
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- Integrates seamlessly – It sits within your existing IGT M5 system
- Works with existing set-ups – You don’t need to change any of your current software
- Runs redemptions on platforms – in-machine, on mobile or with stand-alone gift point stores
It delivers a complete gifting ecosystem without months of development, all directly integrated – and taking advantage of – your current IGT set-up.
Leveraging the IGT ADVANTAGE
By integrating directly with the IGT M5 system, your player reward program can tap into all that data, all those touchpoints and all those automation options to streamline redemptions and transform the player gifting experience.
Effortless integration that means:
- Real-time player data synchronization across every touchpoint
- Instant point balance updates as players earn and redeem
- Seamless communication between slot machines, kiosks, mobile apps, and back-office systems
- Zero manual data entry or reconciliation
How it works
1. Players connect
Players insert their loyalty card into the slot machine (or login to their account on a mobile device)
2. Gift & Go & IGT sync
Gift & Go pulls player profile information directly from IGT Advantage – loyalty tier, point balance, reward eligibility, preferences. No lag. No loading screens.
3. Review, play & earn
Players can play to earn more points, tracking their progress in real-time on the IGT game screen
4. Instant redemption
When they want to redeem, players can check-out instantly via the IGT screen. They can:
- Browse gift catalogs in real-time
- Choose from millions of gifts via Amazon Business integration
- Filter by preference and customize their reward options
5. Automated fulfilment
Gift & Go automatically pulls players delivery info directly from IGT ADVANTAGE and syncs with Amazon fulfilment, which handles all the shipping logistics. Points are automatically deducted from the player’s account, and they continue playing.
Effortless. Connected. Complete.
Your IGT infrastructure becomes the backbone of a fully automated gifting experience.
Players get unrivalled gift choice and the smoothest, easiest redemption process – without ever leaving the casino floor.
You get accurate, actionable reward data flowing directly into your CMS and a truly hands-on redemption process.
And Gift & Go handles the fulfillment automatically through Amazon.
No workarounds. No friction.
The entire flow – from card insertion to gift delivery – is automated, tracked, and optimized for speed and ease-of-use.
The advanced gifting flow designed to deliver
IGT + Gift & Go is the most advanced gifting flow in North America. It’s designed to deliver the speed, data accuracy, and automation that modern casino operators expect – all built on the IGT infrastructure you already trust.
From the power of in-machine gifting to the benefits of hyper-personalization, the deep integration and seamless connectivity sets the IGT + Gift & Go partnership apart.
Your casino gets a loyalty program that’s:
- Fully automated
- Effortlessly scalable
- Instantly trackable
- Proven to improve redemption rates and player satisfaction
When casinos like Graton, MGM and Gila River integrate IGT with Gift & Go, they eliminate manual fulfilment, data reconciliation, and all inventory management. No more rain checks, no more wasted stock.
And they reduce friction, improve participation and increase coin-in. The IGT + Gift & Go gifting flow delivers:
- Significant time savings for operators
- Up to 50% increase in conversions
- Redemption in 20 seconds not 20 minutes
- Up to 80% higher player satisfaction
- And a huge impact on evolving playing loyalty
Ready to see more?
If you’re running IGT ADVANTAGE and M5, you already have the foundation for a best-in-class gifting experience.
Gift & Go makes it real.
Seamless. Automated. Effective.
Book a demo today to see how Gift & Go already integrates with IGT at leading US casinos.
