27th January 2026
When your players are on the floor, sitting at a slot machine, they’re engaged. They’re earning points with every spin.
But when it’s time to redeem their reward? They suddenly need to get up and walk to a cage (or worse, another part of the casino). They have to wait in line, fill out paperwork, and hope the gift they want is still in stock.
By the time they get back to the machine, the moment’s gone. Too many players won’t return at all.
But in-machine gifting changes everything.
When your players need to leave the slots they’re playing to redeem a gift, there’s immediate friction.
You’ve broken the flow.
There’s friction at every step. Players have to:
What they don’t do is return to the machine. They don’t keep playing.
And the cost to your casino operations?
Modern players expect better. They expect a seamless, connected reward experience with a real choice of gifts.
An experience that in-machine gifting from Gift & Go delivers.
In-machine gifting removes every barrier between your players and their rewards.
Connecting effortlessly with IGT M5 and Konami Synkros Gift & Go integrates your reward program straight into your slots.
Players then simply Play & Earn, with their progress displayed in real-time on the game screen. They can either continue playing to earn higher-value rewards, or redeem directly in-machine when they’re ready.
All they have to do is:
Their rewards are then delivered directly to their door via Amazon Prime.
Your players enjoy:
The benefits are even bigger for casino operators.
Because Gift & Go integrates seamlessly with your existing IGT infrastructure, set-up is minimal.
There’s no new hardware. No inventory. No manual fulfillment.
In-machine gifting is transformational for operators because it:
With gifting automated and fulfilment handled, your team stops managing inventory and processing paperwork. They can focus on the floor, not the stockroom.
No stockroom means no unwanted or unclaimed inventory. And because rewards are fulfilled on-demand through Amazon, you only pay when players redeem.
Real-time progress visibility on the game screen plus instant redemption without leaving the machine means players stay focused and engaged. Play & Earn increases average time spent on device and average coin-in.
Whether you’re running a single property or a multi-site operation, Gift & Go handles all the logistics. You get millions of gift options, Amazon fulfillment, and real-time analytics across every location.
In-machine gifting isn’t just a concept. It’s live. It’s working. And leading North American casinos are already seeing results
Properties like Borgata, Gila River, and Graton Casino have integrated Gift & Go into their IGT systems to deliver instant rewards that players love and operators can scale.
These casinos are reducing operational costs and increasing player engagement. They’re minimising friction right at the machine, across the entire redemption process.
And the impact is huge – giving today’s players the reward experiences they demand and earning their loyalty.
Gift & Go was built for land-based casinos in North America. It’s not a generic rewards platform retrofitted for gaming, it’s purpose-built to meet the unique needs of casino operators.
In-machine gifting is one of the most advanced and engaging ways to reward players, built directly within your IGT CMS.
Alongside mobile and kiosk redemption, gift point stores and QR card gifting (all part of Gift & Go ecosystem) It turns your loyalty program into a competitive advantage, without adding complexity to your operations.
Book a demo today to see how it minimises friction and drives engagement, live in your IGT system.
Keep players at the slots and boost engagement with in-machine gifting. Rewards are redeemed instantly, with millions of options delivered straight to their door. No lines, no stock, no hassle.
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Player loyalty is changing fast. Today’s players expect personalized, emotionally engaging rewards that go beyond the casino floor. Discover how modern loyalty programs – and platforms like Gift & Go – are redefining what it means to keep players coming back.